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iPhone 11 Screen Stuck on Black? Here's how to Fix It - Four Options

Blake Sullivan Updated on Feb 22, 2023 9:33 AM

Was shooting a photo, my new iPhone 11 Pro Max screen goes black suddenly. No backlight from the screen... but still can hear the sound of text notifications... Tried reboot but the black screen in iPhone 11 Pro Max still stuck. Any ideas what is going on here?

When a black screen just happens out of the blue on your iPhone 11 or iPhone 11 Pro (Max), you might be thrown into a sudden shock as there's no hints for its cropping up, needless to say the specific solution to sort out the stuck black screen in iPhone 11/ 11 Pro (Max). Though, it still can be restored back to the normal state. And here, we'll detail all the causes that get iPhone 11 (Pro, Max) stuck on black screen and introduce several problem-solving fixes.

Why iPhone 11/ 11 Pro (Max) is on Black Screen

There're several likely culprits behind the issue. It could be the low-power battery, the malicious software or a corrupted application update. There's also a chance that the device hardware is physically crashed or broken. Whatever the reason is, the fix is often surprisingly easy, even when your iPhone 11/ 11 Pro (Max) has the black screen of death.

How to fix iPhone 11 (Pro, Max) Black Screen

Before delving deeper into this guide, plug your device into a charger for a while to rule out the exhausted battery chance for the issue. If it's in a full charge but there's still no screen backlight flashing, follow this hands-on post to troubleshoot an iPhone 11/ 11 Pro (Max) that's stuck on black screen.

1. Force-restart your device

If you iPhone 11 (Pro, Max) screen turns black during installing the firmware updates or updating apps, to force restart your device is a good first attempt. It can refresh all the unfinished processes and clear up any temporary glitches or one-off bugs, ending up a normal screen coming up and running well.

Apple's Guide: Force-restart an Apple iPhone 11, iPhone 11 Pro or iPhone 11 Pro Max

  • Press the Volume Up button and quickly let go of it.
  • Press the Volume Down button and quickly let go of it.
  • Press and hold the Sleep/ Wake button and continue until the Apple logo comes out.

Once you've done this successfully, your iPhone 11/ 11 Pro (Max) black screen should be fixed. If not, consider taking an advanced technique on using a third-party program: iOS System Recovery.

Related Post: How to Recover Text Messages on iPhone with/ without Backup easily

2. A Reliable 3rd Party iOS System Rescue Utility

Being around there for years, iOS System Recovery has always been the go-to option for iOS system issues repairing thanks to its solid diagnostic consistency and automatic fixing process. Whether you want to restore a non-functioning iPhone 11 (Pro, Max) with black screen of death or the one with black screen but still works, it can rescue the device back to a healthy restore point and fix the issue for good. Meanwhile, it can optimize devices' speeds and improve all-around performance.

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When you launch the program, it greets you with a simple interface, yet it still manages to pack in a large range of tools for repairing task. Within only four simple steps, you'll succeed in restoring iPhone 11/ iPhone 11 Pro (Max) out of the black screen, as well as rectifying other common issue like device won't turn on, stuck on Apple logo, device screen flickering, keep turning on and off, and more.

To begin, you need to download the software on your computer first. Then, get it installed and opened.

Step 1: Connect your iPhone 11 (Pro, Max) to the computer

Once the utility is up and running, attach your device to the computer with the supplied USB cable. Then, click More tools on the bottom left corner.

In the panel that opens, move the cursor to press the mode labeled "iOS System Recovery".

See a Black Screen on iPhone 11 Pro

Step 2: Check out the repair type

Now you should have a new window like the image below. It has presented you its recovery list for over 50+ issues, covering iDevice issues, Screen issues, iOS Mode issues and iTunes issues.

Here, you just need to continue with Start button being hit.

iPhone 11 Pro Max Stuck at Black Screen While Updating

In the next step, choose the repair type for the fix, which depends on whether your iPhone 11 (Pro, Max) device function is totally disabled or still alive.

Black screen of death: Select Advanced Mode. There is a reminder that all your data and files will be cleared out under the performance of this repair type.

Black screen while the background process is still running: Choose Standard Mode, followed by clicking Confirm to go to the next step.

Step 3: Get iPhone 11 (Pro, Max) firmware package ready

In the subsequent screen, select one of the offered iOS versions for your device. Then confirm a storing location and click on Next. Wait for the firmware package downloading completes.

Step 4: Fix iPhone 11 (Pro, Max) black screen

When you see the "Download completed" message, click Fix to trigger the restore process of solving iPhone 11/ 11 Pro (Max) black screen.

iPhone is on but the screen is black

Notice: Please leave your iPhone 11 (Pro, Pro Max) connected to your computer during the process.

Got it! Your iPhone 11 (Pro, Max) will reboot automatically after the repairing process finishes and then the device screen will start flashing and illuminate all the images and texts.

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You can also go to Apple's route below to fix iPhone 11 or iPhone 11 Pro (Max) frozen black screen: restore from Recovery Mode and from DFU Mode. Keep in mind that this will erase all the data on your device and make sure you've got a backup before proceeding so you don't lose any information.

3. Restore iPhone 11/ 11 Pro (Max) in recovery mode

When it comes to fixing iPhone 11 (Pro, Max) with black screen of death, Apple has a solution for you: configuring your device into Recovery Mode. This will revert your device into a factory state where it can still communicate with iTunes or Finder in your computer and then let it go back to working order.

Note: You'll need to perform the following steps in quick succession. And also make sure that your device buttons function well for operation.

  • On a Mac with macOS Catalina 10.15 or newer, run Finder. If your Mac is running macOS Mojave or earlier, or if you're on a PC, open iTunes installed with latest version.
  • Connect your device to the computer.
  • Quickly press and release the Volume Up button.
  • Quickly press and release the Volume Down button.
  • Quickly press the Power button and continue to hold it even when you see the Apple logo.
  • Release the Power button when you see the Recovery Mode screen.
  • iPhone 11 Pro Black Screen Fix

  • Hit OK from the dialogue pops up. Then you'll be given with options to update or restore your iPhone's software.
  • Click Restore. All your iPhone 11 (Pro, Max) contents will be entirely wiped out.

After the iOS restoring finishes, your device will reboot automatically and should go back to normal. Then you can set it up as new or restore it from an iCloud backup or a backup stored on your computer.

Failing that, you can also restore your iPhone 11 or iPhone 11 Pro (Mac) stuck on black screen of death with entering DFU mode. Just move onto the next solution for more details.

4. Kick your device in DFU mode

DFU (Device Firmware Update) mode, Apple's another walkaround, takes the restoration of iPhone 11 (Pro, Max) a step further. This may require several minutes and need to take practice to nail it right: If at first you don't perform the steps successfully, feel free to repeat the steps to try again.

  • Turn off your iPhone 11 (Pro, Max) and keep it connected to the computer with iTunes or Finder opened.
  • Press and hold Side (On/ Off) button for 3 seconds.
  • Keep holding the Side button and then press the Volume Down button for 10 seconds.
  • Release the Side button but continue holding the Volume Down button for another 5 seconds.

If the iPhone 11 or iPhone 11 Pro (Max) display remains black with no text or logos, you're in DFU mode. And iTunes or Finder on your computer should now detect your device and enable it to be restored. Once done, everything on your device is fresh and you'll hopefully be able to use it as usual.

If your iPhone 11 (Pro, Max) is still stuck on black screen

If you've already run out of above relevant steps to try and your iPhone 11/ 11 Pro (Max) still remains on a black screen, it's time to contact Apple support for help with a potential hardware performance issue like water damage or physical components that's broken or overheating.

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