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iTunes Crashes When Sync to iPhone or iPad [SOLVED]

face Rob Parsons Updated on Apr 15, 2022 4:19 PM

For the majority of Apple users, iTunes is the best way on your Mac and Windows to play and manage media files like music, videos and TV shows and allows you to get what you want with a large selection of songs and movies on iTunes Store. However, sometimes things will act up for iTunes. For example, when you sync music to your iPhone, iTunes just crashes, and stops responding, or just freezes immediately after plugging your device. This is one of the most common problems that most users will encounter. If this happens to you, you can refer to the following solutions for help.

Solution one: Reinstall iTunes

On Windows

  • Close iTunes. Note: It is advisable to backup your iTunes Library beforehand.
  • Go to the Control Panel to uninstall iTunes and other related software components, including Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support 32-bit, Apple Application Support 64-bit.
  • After all the components have been removed, reboot the computer.
  • Download and reinstall the latest version of iTunes.
  • Restart iTunes and you are good to go.

On Mac

  • Open hard drive on your Mac machine
  • Click the "Applications" tab in the navigation pane on the left sidebar.
  • Select the icon of the application you want to uninstall.
  • Drag the icon to the Trash.

Solution two: iTunes Alternative

A brilliant one-stop solution to bridge the gap across iTunes, iOS and Mac/ PC, letting you transfer content including music from computer to iOS device and vice versa seamlessly. Flexible management options, ID3 music tages fix, iTunes library rebuilt, and more.

Solution three: Reset iTunes cache

  • Open iTunes.
  • On the menu bar, click "Edit" and select "Preferences".
  • Choose "Advanced" and press "Reset Cache" button.
  • Click OK and sign into iTunes again.

Solution four: Get the latest version of iTunes

Old version of iTunes may not be compatible with the new devices, which would probably cause iTunes crashing during the syncing process. You can download and install the latest version of iTunes on your computer to fix the reported problems.

Solution five: change another Apple USB cable

A loose or damaged USB cable might cause difficult communication between iOS devices and iTunes. What's more, the quality of USB port may cause frozen iTunes during the process. Many devices require high-speed USB cable for a smooth and fast transfer, while using a low-speed port will render the process sluggish, even frozen. To solve this, try another new Apple-supplied USB cable.

Solution six: disable or uninstall third-party plug-ins

Some kinds of third-party plug-ins installed on your computer may cause conflicts with iTunes. In this case, iTunes will be forced to quit or crash during the file syncing process. So, simply check if there are any problematic third-party plug-ins.

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